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Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@SwingChairsDirect.com.

• Luxcraft lead time 3-5 weeks
• A&L lead time 7-14 days lead time
• Outdoor Plus 4-5 weeks

*Order(s) from supplier(s) not mentioned above will be shipped as soon as possible if the item(s) are in stock.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us at the time of your purchase, let us know!  We will try to match the price if it is in stock else where at a better price!    We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website before you purchase your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

•       You must request the price match before purchasing  the item from our website 
•       Promotions such as rebates and buy one, get one free offers are not eligible
•       The item must be in stock on the competitors website
•       The competitor must be an online store, they may not have a retail location
•       The website can not be a discounter or auction website (ie; eBay, Overstock, Wayfair, etc..)
•       The competitor must be an Authorized Retailer of the product in question